UPDATE 4/26

Today I received a rebate check.

UPDATE...

Friday (3/31)  I called the TigerDirect store about the old address they printed on my receipt.  They told me "Scott" would call me back.  I haven't heard from him yet.

Today (4/3) I received a call from Nadina of OnRebate.com who promised to take care of the rebate and get it paid.  I will post here if/when I receive it.

Nadina suggested I should have called customer service concerning my rebate denial.  I told her that I had emailed why the addresses didn't match, but received a stock "you should have read the requirements" 2nd denial.

Nadina also asked me to speak with Tony Jones, president of OnRebate.com, concerning this web site.  He has only been president of OnRebate.com for two days.

I told him that, in fairness, I would post what he said on this site.......

Tony told me that both TigerDirect and OnRebate.com are both wholly owned subsidiaries of Systemax and that they are not trying to hide that fact.

He told me that one of the primary reasons they started OnRebate.com was that the customer data ended up going to third parties.  Their customer list could be harvested and resold by the rebate companies. (I pointed out to him that the OnRebate.com customer list is available for sale.  He was not aware of that.) 

Tony said they are trying to hire more people to improve the customer service and the telephone response time.

He was cordial and expressed concern and thanked me for the feedback.

ORIGINAL POST...

If you purchase something from TigerDirect and try to get the rebate from OnRebate.com, good luck. 

If you're like hundreds of people, they will deny your rebate and you can't do anything about it.  Hundreds of complaints have been posted about OnRebate.com and their tactics.

They will find any possible reason to deny the rebate. For example, if the name or address on the receipt isn't EXACTLY the same as the rebate submission they will deny the rebate.  If you have two separate rebates you need to send them in two separate envelopes. If you mail them together (even if you ARE Eligible for two rebates) they'll deny both of them.   TigerDirect comes off looking clean, because they let OnRebate do the dirty work to increase their margins.

I bought a monitor at the local TigerDirect store.  At the checkout, they ask for your phone number.  It came up on their system as my old address (we had moved).  When I told the clerk that the address was old they said "It doesn't matter."   But then when I sent in the rebate, it was denied because the address on the rebate didn't match that on the store receipt, even though the name was the same.  There was no requirement on the rebate form about the address matching.    The rebate TOS are on the onrebate.com site, which you don't see until AFTER you purchase the product.

The TigerDirect people are great at selling, but the OnRebate company is impossible to deal with.

TigerDirect will point the fault at OnRebate.com, but it appears that TigerDirect and OnRebate.com are Systemax SISTER COMPANIES.

Systemax and TigerDirect seem to be hiding the fact that OnRebate.com is part of the SAME ORGANIZATION.

Just search the web for "onrebate.com" and you'll find many angry victims.  No wonder Systemax and TigerDirect want you to think it's a different company.

 

First, look at their web domain registrations:

ONREBATE.COM

  Registrant:
  Highspeedbackbone.net
    7795 W FLAGLER ST STE
   MIAMI, FL 33144-2367
    
   Domain Name: ONREBATE.COM
  
   Administrative Contact:
   Amato, Peter
   ATTN: ONREBATE.COM
  
   Domain servers in listed order:
  
   NS1.HIGHSPEEDBACKBONE.NET 199.181.77.20
   NS2.HIGHSPEEDBACKBONE.NET 199.181.77.21

TIGERDIRECT.COM

Registrant:
  Highspeedbackbone.net
   7795 W FLAGLER ST STE 35
   MIAMI, FL 33144-2367
   US
  
   Domain Name: TIGERDIRECT.COM
  
   Administrative Contact, Technical Contact:
   Amato, Peter
 
   Domain servers in listed order:
  
   NS1.HIGHSPEEDBACKBONE.NET 199.181.77.20
   NS2.HIGHSPEEDBACKBONE.NET 199.181.77.21
   MARCOPOLO.TIGERDIRECT.COM 199.181.77.91


Note that Peter Amato is the Administrative Contact for both domainsBoth domains are registered to Highspeedbackbone.net.  It's interesting that there's a TIGERDIRECT name server in the same Class C block of IP addresses as highspeedbackbone.net.  Let's look at the domain registration for Highspeedbackbone.net:

HIGHSPEEDBACKBONE.NET

Registrant:
  Highspeedbackbone.net
   7795 W FLAGLER ST STE 35
   MIAMI, FL 33144-2367
   US
  
   Domain Name: HIGHSPEEDBACKBONE.NET
  
   Administrative Contact, Technical Contact:
   Amato, Peter peter.amato@tigerdirect.com
     
   Domain servers in listed order:
  
   NS1.HIGHSPEEDBACKBONE.NET 199.181.77.20
   NS2.HIGHSPEEDBACKBONE.NET 199.181.77.21
   MARCOPOLO.TIGERDIRECT.COM 199.181.77.91
  

Notice that Peter has a tigerdirect.com email address.

Now let's do a traceroute to both domains to see what IP address they resolve to:

Query Results:

sl-bb20-ana>trace tigerdirect.com
 
Tracing the route to
tigerdirect.com (199.181.77.35)

Tracing the route to onrebate.com (199.181.77.35)

Isn't that cozy!  OnRebate.com and TigerDirect.com resolve to the SAME IP ADDRESS!

How about the corporate records?

TigerDirect is a subsidiary of Systemax, a publicly traded company run largely by Robert Leeds and his family.  Note that the Leeds family seems to dominate the OnRebate board of directors as well.   The "11 Harbor Drive" address is Systemax headquarters.

It seems like the two corporations share an address, a registered agent and at least one officer. Joseph Dunn is registered as the President of OnRebate.com and the Vice President of TigerDirect.

This information is from the State of Florida:

ONREBATE.COM INC.

PRINCIPAL ADDRESS
7795 WEST FLAGLER STREET
MIAMI FL 33144


MAILING ADDRESS
7795 WEST FLAGLER STREET
MIAMI FL 33144


Registered Agent
Name & Address
CORPORATION SERVICE COMPANY
1201 HAYS STREET
TALLAHASSEE FL 32301-2525

Officer/Director Detail Name & Address Title
LEEDS, RICHARD
11 HARBOR PARK DIRVE
PORT WASHINGTON NY 11050 CD

LEEDS, ROBERT
11 HARBOR PARK DIRVE
PORT WASHINGTON NY 11050 D

LEEDS, BRUCE
11 HARBOR PARK DIRVE

PORT WASHINGTON NY 11050 D

DUNNE, JOE
7795 WEST FLAGLER STREET

MIAMI FL 33144 P

GOLDSCHEIN, STEVEN
11 HARBOR PARK DRIVE
PORT WASHINGTON NY 11050 V

SPEILLER, MICHAEL
11 HARBOR PARK DRIVE
PORT WASHINGTON NY 11050 T


TIGERDIRECT, INC.

PRINCIPAL ADDRESS
7795 WEST FLAGLER
STE 35
MIAMI FL 33144 US


MAILING ADDRESS
7795 WEST FLAGLER
STE 35
MIAMI FL 33144 US


Registered Agent
Name & Address
PRENTICE HALL LEGAL & FINANCIAL SERVICES
1201 HAYS STREET
TALLAHASSEE FL 32301

Officer/Director Detail Name & Address Title
FIORENTINO, GILBERT
7795 WEST FLAGLER ST STE 35
MIAMI FL 33144 CEO

FIORENTINO, CARL
7795 WEST FLAGLER ST STE 35
MIAMI FL 33144 P

DUNNE, JOSEPH
7795 WEST FLAGLER ST STE 35

MIAMI FL 33144 VP

Still not convinced?  Below are the 2006 State of Florida Annual Reports for both Onrebate.com and TigerDirect.  They were both filed the same day from the same address and signed by the same person.  The phone number  provided on both reports is listed to Systemax.  If you go to the Onrebate.com web site and click "about us", you'll see a bunch of other people and a boca raton address.  Don't be fooled.  As of Feb 1, 2006, OnRebate's legal address was the same as TigerDirect.

 

To top it all off, TigerDirect/OnRebate.com will SELL your NAME and ADDRESS to Anyone who wants it!

Their privacy policy starts out looking like they will never sell your information, but far down in the fine print, they admit they "may sell your name and address to a few carefully selected marketing partners."   But it seems that anyone with $100 is considered "carefully selected".

The following is an ad on DMNEWS.com, a Direct Marketing (Mailing List) site.

OnRebate.com Product Buyers/Rebate Registrants
J.F. Glaser Inc.
17-OCT-05
New List
Description: This file contains deal-conscious, consumer technology buyers who are Internet savvy. The list contains nearly 500,000 recent buyers of computer systems, processor and memory upgrades, laptops, notebooks, bare-bones systems, HDTVs and more.

Selects: 464,230 universe, 3-month, 6-month and monthly hotlines, business address, home address, Canadian, product category, state, SCF and ZIP

Contact: your list broker or J.F. Glaser Inc., 999 N. Main St., Glen Ellyn, IL 60137
Phone: 630/469-2075
Fax: 630/790-5244
E-mail: Joe@GlaserLists.com

 

Here's a link about the personal information TigerDirect/OnRebate is selling to anyone who wants it: